Waterworks is all about making the work of New Zealand pipeline installers easier through fast and easy access to high-quality pipeline products. From our guaranteed same-day dispatch to our support and liaison throughout your project, our team understands that finding and implementing the right piping solution doesn’t need to be a challenge. Our new website embodies this ethos and makes it even simpler for our clients to understand the options available from Waterworks, helping you to find your solution faster and exactly when you need it.
To celebrate the launch of our new and improved website, we thought we’d highlight five key features designed to make your work easier. From the new WaterworksOnline client portal, to checking stock availability, a wealth of technical information, and more, we take a tour through these new website features below.
WaterworksOnline client portal
The WaterworksOnline client portal makes purchasing and order management incredibly easy from anywhere at any time. You will also have the most current price available at your fingertips. Each client is assigned a primary contact (usually your purchasing manager) but can have multiple users for one account. This means if your team members are out onsite they can manage their own ordering or if you prefer to have one person placing orders they can easily request items to be ordered.
Ordering is a breeze as you can add multiple size variations of each product to your order in one click. Re-ordering is also a streamlined process as you can set up multiple order lists in your ‘favourites’. Whether it be the product you order on a regular basis for your shop stock or items for a specific project, rather than searching for the common items, simply add them to your favourites and you can find them in future with ease.
Once an order has been placed you can see the live status of your order whether it be received by our team, waiting for dispatch, or has been shipped. So if you suddenly wake up in the middle of the night wondering if you ordered something, in a few clicks you can easily see where it is at. To make communication even easier, you can submit any questions you may have about your order through the handy messaging function.
Unlike many e-commerce stores you may have visited in the past, WaterworksOnline allows you to pre-order stock. So if an item is not in stock or is a non-standard stock item you can pre-order and secure your stock.
Availability
Whether it be a plant breakdown or a burst water line, we understand we are serving a service-based industry and often when you need something you need it now. With this in mind, we have included a live availability function. Lookup any product on our website and for each size variation, if it’s in stock you will see ‘In Stock’. At Waterworks we pride ourselves on being solution providers, so if an item is not in stock or is a non-standard stock item you will see ‘Pre Order/Request ETA’. You can click on this button and within seconds request an estimated time of arrival which our team are only too happy to assist you with.
Product search
In years gone by, hard copy catalogues have been the go-to for finding solutions for pipeline installers. However, in today's electronic world catalogues are almost becoming a thing of the past. So what now? We’ve taken on board the fact that pipeline installers don’t have a lot of time for searching so we have created multiple search functions to make finding what you need easy. You can use the search bar, where you can search by product description or even better if you know the code, search by product code. Alternatively, you can browse the range, search by application, or even product brand - it’s that easy.
Specification & Resources
Whether you are designing or specifying a piping system or just simply want to know if this piping system is suitable for your application, there is an array of technical information, brochures, catalogues, and certifications to give you absolute confidence in your decisions. Whether it simply be checking a pressure rating or temperature rating you can easily find this information for each product. Our new resources page has all of this information in one central and easy-to-navigate location.
Discover the wide range of free downloads available by viewing our resources page »
Projects
We can whip up the perfect piping solution for any project. Need to see it to believe it? Our new projects page showcases our high level of experience and expertise in piping solutions. This page provides insight into jobs we have previously completed so you can better understand the Waterworks experience from start to finish. We function on a global scale to provide New Zealand pipeline installers access to only the best piping materials. Our unrivalled level of service offers our clients confidence in supply, ensuring there is access to the necessary materials when they are needed.
Learn more about our ethos, processes, and customer success stories via our projects page »
Blog
Being New Zealand’s only supplier of pipeline solutions who make it easy through supply, training, and support, we like to go the extra mile. This means not only providing superior and forward-thinking support when we’re liaising about your project but also having a rich library of helpful articles at your disposal. That’s where our new blog comes in. We delve into the product, process, and industry expert information so that you can keep up-to-date with industry news and technological innovations. From basic product explanations and featured projects to tips and practical piping solution advice, there are numerous helpful articles readily available for consumption. Check out our new blog to stay in the know with the water pipeline solutions industry. Otherwise, simply sign up for our newsletter by scrolling to the bottom of this page to stay in the loop with helpful information as we publish it!
Live Chat
Need an answer quickly? Need a hand to find something? Jump on our live chat which gives you direct access to our client support team who are only too happy to assist you. Within a few minutes, we will be answering your questions and helping you with what you need. We know what it’s like when you are trying to do multiple things at once, so the live chat is a great way to get help quickly without even picking up the phone and allowing you to keep going on other things.
These are just a few of the key features of our updated website - there are many more beneficial additions. However, it’s important to reflect on why these updates have taken place. At the centre of our new website design is our customers - who are at the core of our business. Through these new features, we aim to provide a service that enables you to meet your needs simply, efficiently, and without limitations. Creating smarter pipeline solutions has never been so effortless with these great features and the ongoing support and expertise from the Waterworks team. There’s no better way for us to showcase this than for you to try it for yourself. Explore our new and improved website by simply clicking on the button below.
